Privacy Policy
Privacy Policy
Effective Date: 6 February 2026
Last Updated: 6 February 2026
Introduction
At Little Creatures Zooplankton and Aquaculture (“we”, “us”, “our”), your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase our live aquaculture products.
This policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Business Details:
Little Creatures Zooplankton and Aquaculture
Castle Hill, NSW, Australia
ABN: 26 487 799 265
Information We Collect
We collect personal information to process orders, provide customer support, and improve your experience.
Information You Provide
When you interact with our website or place an order, we may collect:
- Name
- Email address
- Shipping address
- Billing address
- Phone number
- Order details
- Payment information (processed securely via Shop Pay)
Information Collected Automatically
When you browse our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages viewed and time spent
- Referring website
- Shopping cart activity (including abandoned carts)
Cookies & Tracking Technologies
We use cookies to improve website performance and user experience, including:
- Essential cookies for site functionality
- Analytics cookies (e.g., Google Analytics when active)
- Checkout and cart cookies
- Abandoned cart recovery cookies
You may disable cookies in your browser settings, but some features may not function correctly.
How We Use Your Information
We use your information to:
- Process and fulfil orders
- Provide order confirmations and shipping updates
- Respond to customer service enquiries
- Recover abandoned carts
- Improve website performance and user experience
- Prevent fraud and maintain security
- Comply with legal obligations
We only collect information necessary for these purposes.
How We Share Your Information
We do not sell or rent your personal information.
We may share your information with trusted third‑party service providers who assist in operating our business:
Service Providers
- Shopify – website hosting and order processing
- Shop Pay – secure payment processing
- Shipping carriers – to deliver your order
- Analytics providers – such as Google Analytics (when active)
These providers are required to protect your information and use it only for the services we request.
Legal Requirements
We may disclose information if required by:
- Law or regulation
- Court order
- Government authority
- To protect our rights, safety, or property
Payment Information Security
All payments are processed securely through Shop Pay.
We do not store or access your credit card details.
Payment data is encrypted and handled in compliance with PCI‑DSS security standards.
Data Retention
We retain personal information only as long as necessary to:
- Fulfil orders
- Provide customer support
- Meet legal and tax obligations
- Resolve disputes
Order information is typically retained for 7 years in accordance with Australian business record‑keeping laws.
Your Rights Under Australian Privacy Law
You have the right to:
- Access the personal information we hold
- Correct inaccurate or incomplete information
- Request deletion (where legally permitted)
- Opt out of marketing communications
- Make a privacy complaint to the OAIC
To exercise these rights, contact us using the details below.
Abandoned Cart Recovery
If you add items to your cart but do not complete checkout, Shopify may send automated reminder emails.
You can unsubscribe at any time using the link in the email.
Third‑Party Links
Our website may contain links to external websites (e.g., social media).
We are not responsible for their privacy practices.
We recommend reviewing their privacy policies before providing personal information.
Children’s Privacy
Our website and products are not intended for individuals under 18.
We do not knowingly collect information from children.
If you believe a child has provided personal information, contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements.
The “Last Updated” date indicates the most recent revision.
International Data Transfers
Your information may be processed by Shopify’s global infrastructure.
By using our website, you consent to the transfer of your information outside Australia, where privacy laws may differ.
Security
We implement reasonable technical and organisational measures to protect your information.
However, no online system is completely secure, and we cannot guarantee absolute protection.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
Little Creatures Zooplankton and Aquaculture
Email: littlecreaturesau@gmail.com
Website: https://littlecreatureszooplanktonandaquaculture.com.au
For privacy complaints, you may also contact:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
By using our website, you consent to this Privacy Policy.
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